Refund Policy

Last updated: August 11, 2026

At FantasyBigStore.com, your satisfaction is important to us. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This 30-day return policy is an additional benefit offered by FantasyBigStore.com and does not affect any mandatory consumer rights that may apply in your country.

Returns

To be eligible for a return under our 30-day return policy, your item must generally be:

• In the same condition in which you received it

• Unused and unworn, where applicable

• In its original packaging

• With its original tags and accessories, where applicable

• Accompanied by your receipt, order number, or other proof of purchase

To start a return, please contact us at:

fantasybigstore@libero.it

Please contact us before sending any item back. We will provide you with the appropriate return instructions and, where applicable, information regarding the return shipping process.

Items sent back without first requesting a return may not be accepted.

You can always contact us at fantasybigstore@libero.it if you have any questions about returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• The item is damaged

• The item is defective

• You received the wrong product

• An item is missing from your order

• The product does not conform to the description or order

Please provide your order number and, where possible, photographs or videos showing the problem.

We will review the issue and work with you to find an appropriate solution.

For defective, damaged, or non-conforming products, your mandatory consumer rights remain unaffected.

Exceptions / Non-Returnable Items

Certain products may not be eligible for our voluntary 30-day return policy, including products that:

• Are perishable

• Are personalized or made specifically to the customer's specifications

• Are sealed products that are not suitable for return for health or hygiene reasons after being opened

• Cannot legally be returned because of their nature or applicable law

Other exclusions may apply depending on the specific product and the laws applicable to your purchase.

If you are unsure whether a specific product is eligible for return, please contact us before sending it back.

Gift cards are non-refundable, except where otherwise required by applicable law.

Products purchased on sale or with a discount are also subject to this return policy unless otherwise stated. Mandatory consumer rights are not affected by a sale or promotional price.

Exchanges

If you would like a different product, size, or variation, please contact us before returning your item.

Depending on availability, we may offer an exchange or ask you to return the original item and place a new order.

For defective or incorrect products, we will provide the appropriate remedy in accordance with applicable consumer protection laws.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the amount will generally be refunded to your original payment method.

Please note that it may take additional time for your bank, credit card company, payment provider, or other financial institution to process and post the refund to your account.

Where applicable by law, refunds may include standard delivery charges originally paid by the customer. Additional or expedited shipping costs may not be refundable where permitted by law.

If a returned item has been used or damaged beyond what is reasonably necessary to inspect its nature, characteristics, and functioning, any reduction in value will be handled in accordance with applicable law.

European Union – Right of Withdrawal

If you are a consumer located in the European Union, you generally have a statutory right to withdraw from an online purchase within 14 days from the date you receive the goods, without having to provide a reason.

This statutory right is separate from our voluntary 30-day return policy.

If you exercise your statutory right of withdrawal, you generally have a further 14 days to send the goods back after notifying us of your decision.

Certain statutory exceptions may apply depending on the nature of the product.

Nothing in this policy is intended to exclude, restrict, or replace any mandatory rights you have under applicable consumer protection laws.

Legal Guarantee

For customers in the European Union, products are also covered by the applicable legal guarantee for defective or non-conforming goods.

The legal guarantee is separate from our voluntary 30-day return policy and cannot be reduced or excluded by this policy.

If you believe that a product is defective or does not conform to the sales contract, please contact us at:

fantasybigstore@libero.it

We will assess your request and provide the remedy required under the applicable law.

International Customers

FantasyBigStore.com serves customers worldwide.

For customers outside the European Union, return, refund, consumer protection, customs, and tax rules may vary depending on the country of residence.

Where mandatory local consumer protection laws provide rights that differ from this policy, those mandatory rights will apply.

Contact Us

If you have any questions regarding returns, exchanges, refunds, defective products, or this policy, please contact us:

FantasyBigStore.com
Email: fantasybigstore@libero.it

We are committed to providing our customers with a fair, transparent, and reliable shopping experience.

Giuseppe Casu
Founder, FantasyBigStore.com